DPT Contact Information

Mailing Address

Doctor of Physical Therapy Program
Brooks College of Health Professions
Trine University
12817 Parkview Plaza Drive
Fort Wayne, IN 46845

Phone

260.203.2914

E-mail

dpt@trine.edu

DPT Accreditation

The Doctor of Physical Therapy Program at Trine University is accredited by the Commission on Accreditation in Physical Therapy Education (CAPTE), 1111 North Fairfax Street, Alexandria, Virginia 22314; telephone: 703-706-3245; email: accreditation@apta.org; website: http://www.capteonline.org.

Questions, Concerns and Complaints

The Doctor of Physical Therapy program at Trine University values its relationship with its students, the educational community, professional organizations, and the general public. We welcome suggestions and constructive criticism that allow us to maintain and improve the high standards we have set for ourselves in customer service and education.

Student complaints will be handled in accordance to the Trine University Student handbook.

The policy and procedure for handling complaints falling outside of the realm of due process, such as complaints from professional practice education sites, employers of graduates, and the public, is straightforward and relatively simple. Complaints, including the nature and disposition of the complaint, are recorded, and maintained by the Dean of Brooks College of Health Professions. Retaliation against the complainant in any form is prohibited.

Questions, Concerns or Complaints should be submitted in writing to:

Dean of Brooks College of Health Professions
Trine University
12817 Parkview Plaza Drive
Fort Wayne, IN 46845
clemensl@trine.edu

Please provide detailed information including:

Name of the complainant (clinical education site, employer, or member of the public who initiated the complaint).
Name of the complainee (individual whom the complaint is voiced against) and role in the incident (unprofessional behavior, inappropriate treatment of a client, or inappropriate verbal exchange between the complainee and other involved individuals).
Date and location of incident.
Detailed description of the incident, complete with the names of all individuals involved.
Detailed description of any and all action immediately following the incident.

Upon receipt of the complaint, the Dean will make a judgment about the complaint to determine if it is valid. The complainant will be contacted verbally to address the concern and, as needed, a meeting will be established with the complaintant for clarification and resolution purposes.

Careful assessment of the situation will be made requiring all pertinent review of all the necessary information. The Dean will respond in writing to the complainant outlining any corrective action(s) to be taken, if warranted. If the situation remains unresolved at this level, the Vice President for Academic Affairs will be notified and will attempt to resolve the dispute. Documentation of complaints, follow-up action, and outcome will be kept on file for a minimum of three (5) years in the office of the Dean.

In the event the Dean is the object of the complaint, the Vice President for Academic Affairs will handle the complaint process.

Filing a Complaint about the Program to CAPTE

Physical therapy education programs in the United States are accredited by the Commission on Accreditation in Physical Therapy Education (CAPTE), which works in conjunction with the American Physical Therapy Association (APTA) to maintain the standards of the profession. Students, parents, patients, faculty, and other stakeholders may submit a complaint regarding the DPT Program to CAPTE. CAPTE has a mechanism to consider formal complaints about physical therapy education programs that allege a program is not in compliance with one or more of CAPTE's Evaluative Criteria (for complaints about events occurring before Dec. 31, 2015) or the Standards and Required Elements (for complaints addressing events occurring Jan. 1, 2016, and thereafter) or has violated any of CAPTE's expectations related to academic integrity. Trine University prohibits retaliation against the complainant in any form.

Further information can be found on CAPTE’s website: http://www.capteonline.org/Complaints.

To contact CAPTE call 703-706-3245 or e-mail accreditation@apta.org.